Personal Leadership Skills for Tellers, Universal Bankers and First Line Financial Services Employees is designed for non-supervisory employees who want to develop their leadership skills. This full three-module program will be offered on ZOOM:


April 9, 16 and 23, 2024, 9AM-12NN EST


Module 1: Pillars of Professionalism – Enhancing Your People Skills
Topics:  Teamwork, Impactful Communication Skills, and Focusing on Your Emotional Intelligence

Module 2: Pillars of Professionalism – Working Smarter
Topics: Effective Time Management, Being Flexible, Developing Personal Accountability

Module 3: Pillars of Professionalism –Taking Your Performance to New Levels!

Topics: Maintaining a Positive Attitude, Ethical Behavior and Continuous Learning

The Personal Leadership Skills Program will provide participants with the opportunity to:

  • Develop impactful communication skills that will help you build better relations with your manager and with your peers.
  • Learn how to collaborate more effectively and improve overall efficiency.
  • Identify the characteristics of effective teams and teamwork.
  • Understand the importance of personal accountability as an essential tool in developing better work relationships and improving job satisfaction.
  • Build your self-confidence and emotional intelligence.

Investment: $849 per participant for the entire program

Per participant includes interactive sessions, class exercises and a Participant Workbook.

If you would like to offer this program, or something customized solely for your bank or credit union employees, contact us for details.

Personal Leadership Skills Program Instructor

Gail is an accomplished human resources professional in the banking industry. Throughout her expansive career, she has had responsibility and demonstrated success as a Senior Vice President for numerous aspects of human resources including: employment, employee relations, benefits and compensation administration, training, and affirmative action.  

As an instructor for the Center for Financial Training (formerly the American Institute of Banking), Gail has shared her expertise with banking professionals in the areas of human resources management, supervisory/management skills, business communications, and change management.  She serves as a volunteer instructor for Dress for Success and Renew Life, facilitating workshops that focus on resume development, interviewing skills, and change strategies. Similarly, she is an instructor for the Department of Workforce Development and Professional Education at Ocean County Community College (Toms River, NJ).  

Throughout her career, Gail has been actively involved and served on committees through the New Jersey Bankers Association, American Bankers Association, and the Society for Human Resource Management.  She presently serves as the  President of her own human resource consulting firm, Strategic HR Partners. Her firm focuses on helping clients in the areas of effective hiring, onboarding, performance assessments, retention strategies, and leadership/management development.

Gail holds a BS degree in Business Administration from Fairleigh Dickinson University and numerous professional certifications within her field. She was named as a TWIN (Tribute to Women & Industry) Honoree which pays tribute to women who have excelled in their fields and made significant contributions in their industry in executive, managerial, and professional roles.

Gail K Tilstra

Gail K. Tilstra