Leveraging Your Communication Style, Effective Interactions, and Active Listening

A three-hour, interactive ZOOM learning session for any employee who seeks to improve their
communication skills with customers and co-workers.


Participants will benefit from this program through:

  • assessing their communication style and determining how to be most
    effective in communicating with other styles;
  • learning how to effectively analyze the communication situation and
    adapt to others,
  • identifying and interpreting verbal and non-verbal messages,
  • developing strong active listening skills
  • generally becoming more effective in communicating with all types of individuals (with an emphasis on co-workers and customers).

Participants will complete a communication style assessment and listening skills assessment prior to the program and will use these in the program to develop plans for enhancing their communication skills.

$349. per participant.

This program can be customized for your bank/credit union/team. Contact us for details.

COMMUNICATION SKILLS BOOTCAMP: Leveraging Your Communication Style, Effective Interactions, and Active Listening program instructor

Cynthia Rowan is a seasoned professional with an extensive background in banking; having successfully served in a variety of positions within the retail, lending, and credit areas as well as an officer in the areas of human resources, training, and employee development.  Since 1992, Rowan has served as president of her own consulting firm, Performance Management Solutions. During her consulting career, she has helped a variety of financial service institutions improve their profitability by designing and implementing training initiatives in the areas of leadership, management, talent development, performance management, and coaching culture development.

Cindy designed and developed the Emerging Leaders Program offered through NJBankers and served as its Academic Program Director from 2016-2020. In addition to her consulting and training practice, Dr. Rowan serves as an adjunct professor; instructing graduate-level courses in Human Resource Training & Development, Organizational Behavior, and Organizational Development.  An active member of the American Society for Training & Development (now ATD), Cindy has made numerous presentations at local, national, and international conferences on such topics as leadership development, mentoring talent development, and training. 

Cindy is a two time international, best-selling author and she has received numerous honors for her work. She is a certified instructor for some of the nation’s leading firms dedicated to training, assessment, and professional development.  She holds a professional certification in Career Planning & Development from the University of Michigan’s Graduate School of Business Administration and a doctoral degree from Seton Hall University’s College of Education and Human Services in Leadership, Administration, and Policy. 

Cindy serves as the Academic Program Director of Financial Leaders Institute (FLI) and shares her extensive expertise in the areas of personal leadership, organizational and talent development, and workplace culture.

Cindy Rowan

Cindy Rowan