Leadership Skill Basics for Tellers/Universal Bankers/ and First Line Financial Services Employees
Are you ready to take the next step in your professional development? Leadership Skills Basics is designed specifically for non-supervisory employees—Tellers, Universal Bankers, and First Line Financial Services staff—aspiring to build foundational leadership skills. Through engaging topics such as impactful communication, personal accountability, time management, and more, this program empowers participants to enhance their effectiveness and confidence in the workplace. With three interactive sessions delivered via Zoom, participants will gain practical tools and insights to improve their performance, strengthen teamwork, and elevate their careers.
This full three session program will be offered via ZOOM (be camera ready) on the following dates:
JANUARY 28, FEBRUARY 4 AND 11, 2025
9AM – 12PM EST
Session 1: Enhancing Your People Skills
Topics: Teamwork, Impactful Communication Skills, and Being Self Aware
Session 2: Working Smarter
Topics: Effective Time Management, Being Flexible, and Developing Personal Accountability
Session 3: Taking Your Performance to New Levels
Topics: Maintaining a Positive Attitude, Ethics for Bankers, and Continuous Learning
Participate in all three sessions at $749 per-participant.
Key Benefits for Participants:
- Develop impactful communication skills that will help you build better relations with your manager and with your peers.
- Learn how to collaborate more effectively and improve overall efficiency.
- Identify the characteristics of effective teams and teamwork.
- Understand the importance of personal accountability as an essential tool in developing better work relationships and improving job satisfaction.
- Build your self-confidence and emotional intelligence.
Audience: Non-supervisory employees who aspire to develop essential leadership skills and behaviors.
Don’t miss this opportunity to invest in your future and develop the leadership skills that can set you apart in your role. Whether you’re looking to improve communication, boost collaboration, or strengthen your personal accountability, this program provides the tools you need to succeed. Join us for these dynamic, interactive sessions and take your career to the next level. Start building the leadership foundation that will benefit you and your team for years to come!
Leadership Skills Basics Instructor
Gail is an accomplished human resources professional in the banking industry. Throughout her expansive career, she has had responsibility and demonstrated success as a Senior Vice President for numerous aspects of human resources including: employment, employee relations, benefits and compensation administration, training, and affirmative action.
As an instructor for the Center for Financial Training (formerly the American Institute of Banking), Gail has shared her expertise with banking professionals in the areas of human resources management, supervisory/management skills, business communications, and change management. She serves as a volunteer instructor for Dress for Success and Renew Life, facilitating workshops that focus on resume development, interviewing skills, and change strategies. Similarly, she is an instructor for the Department of Workforce Development and Professional Education at Ocean County Community College (Toms River, NJ).
Throughout her career, Gail has been actively involved and served on committees through the New Jersey Bankers Association, American Bankers Association, and the Society for Human Resource Management. She presently serves as the President of her own human resource consulting firm, Strategic HR Partners. Her firm focuses on helping clients in the areas of effective hiring, onboarding, performance assessments, retention strategies, and leadership/management development.
Gail holds a BS degree in Business Administration from Fairleigh Dickinson University and numerous professional certifications within her field. She was named as a TWIN (Tribute to Women & Industry) Honoree which pays tribute to women who have excelled in their fields and made significant contributions in their industry in executive, managerial, and professional roles.
