PROFESSIONAL EXCELLENCE FOR TELLERS
This program is designed for non-supervisory employees who aspire to develop essential leadership skills and behaviors focusing on such topics as Professional Communication Skills, Collaboration and Teamwork, Developing Personal Accountability, Time Management, and so much more.
This two-session program includes Interactive Sessions, Class Exercises and a Participant Workbook and is offered via ZOOM on the following dates:
Session 1: The Foundations of Professional Excellence
November 13, 2025 9:00AM – 11:00AM EST
- Developing your professional presence and effective communication skills
- Taking initiative and being proactive in problem-solving
- Time management and multitasking effectively
- Enhancing teamwork and respectful collaboration
Session 2: Elevating Performance & Career Growth
November 20, 2025 9:00AM – 11:00AM EST
- Developing a positive attitude and growth mindset
- Managing stress and maintaining work-life balance
- Heightening your personal accountability
- Setting personal and professional development goals
Key Benefits for Participants:
- Explore best practices for communicating with colleagues and supervisors.
- Learn techniques for effective time management in a banking environment along with strategies for balancing multiple tasks without compromising quality.
- Handle difficult situations and customer complaints.
- Identify the characteristics of effective teams and teamwork.
- Understand the importance of personal accountability as an essential tool in developing better work relationships and improving job satisfaction.
- Learn how to take initiative and stand out in your role.
Audience: Non-supervisory employees who aspire to develop essential leadership skills and behaviors.
Investment: $399 per participant for the entire program
If you would like to offer this program, or something customized solely for your bank or credit union employees, contact us for details. Cindy@financialleadersinstitute.com
Professional Excellence for Tellers Instructor
Gail is an accomplished human resources professional in the banking industry. Throughout her expansive career, she has had responsibility and demonstrated success as a Senior Vice President for numerous aspects of human resources including: employment, employee relations, benefits and compensation administration, training, and affirmative action.
As an instructor for the Center for Financial Training (formerly the American Institute of Banking), Gail has shared her expertise with banking professionals in the areas of human resources management, supervisory/management skills, business communications, and change management. She serves as a volunteer instructor for Dress for Success and Renew Life, facilitating workshops that focus on resume development, interviewing skills, and change strategies. Similarly, she is an instructor for the Department of Workforce Development and Professional Education at Ocean County Community College (Toms River, NJ).
Throughout her career, Gail has been actively involved and served on committees through the New Jersey Bankers Association, American Bankers Association, and the Society for Human Resource Management. She presently serves as the President of her own human resource consulting firm, Strategic HR Partners. Her firm focuses on helping clients in the areas of effective hiring, onboarding, performance assessments, retention strategies, and leadership/management development.
Gail holds a BS degree in Business Administration from Fairleigh Dickinson University and numerous professional certifications within her field. She was named as a TWIN (Tribute to Women & Industry) Honoree which pays tribute to women who have excelled in their fields and made significant contributions in their industry in executive, managerial, and professional roles.
