Enhancing Your Emotional Intelligence Webinar
Emotional intelligence is a critical skill needed by all employees in the workplace. This 60-minute webinar is designed to enhance participants’ ability to understand and manage emotions effectively. By developing strong emotional intelligence skills, you’ll benefit through improved communication, conflict resolution, teamwork, leadership, and overall emotional well-being.
In this webinar, participants will learn:
- The Components of Emotional Intelligence
- Strategies to Enhance the Key Components of EI
- Self Awareness
- Heightened Communication (Messaging, Empathetic Listening, Meaningful Questioning)
- Awareness of Others
- Practicing Empathy
- Relationship Management
Don’t miss this chance to build the skills that set top performers apart. Emotional intelligence isn’t just a workplace advantage, it’s a life skill that will help you connect more deeply, lead more effectively, and create stronger results in every interaction. Reserve your spot today and start transforming the way you work and lead.
Audience: Frontline staff (tellers, member service reps, call center staff), Lenders & credit analysts, Branch managers & supervisors, Executives & senior leaders, Back-office staff & support roles, designed for any employee who wants to enhance their Emotional Intelligence.
- Price includes live access plus 60 days OnDemand playback
- Extend your OnDemand playback access from 60 days to 120 days $99.00
- Additional Live Access $99.00 per person
Access: If purchased Live, you will have access to the live session plus 60 days. If purchased OnDemand, you will have access to training for 60-days from registration date.
Digital Download – $999.00: Receive a downloadable recorded version of the webinar to upload into your LMS. You’ll have unlimited access and can retain it indefinitely. Please note: The information presented is current as of the recording date. These are hot-topic webinars and content may evolve over time. We recommend checking back for future sessions, for purchase, to stay current with updates.
Recorded October 16, 2025
Enhancing Your Emotional Intelligence Webinar instructor
Cynthia Rowan is a seasoned professional with an extensive background in banking; having successfully served in a variety of positions within the retail, lending, and credit areas as well as an officer in the areas of human resources, training, and employee development. Since 1992, Rowan has served as president of her own consulting firm, Performance Management Solutions. During her consulting career, she has helped a variety of financial service institutions improve their profitability by designing and implementing training initiatives in the areas of leadership, management, talent development, performance management, and coaching culture development.
Cindy designed and developed the Emerging Leaders Program offered through NJBankers and served as its Academic Program Director from 2016-2020. In addition to her consulting and training practice, Dr. Rowan serves as an adjunct professor; instructing graduate-level courses in Human Resource Training & Development, Organizational Behavior, and Organizational Development. An active member of the American Society for Training & Development (now ATD), Cindy has made numerous presentations at local, national, and international conferences on such topics as leadership development, mentoring talent development, and training.
Cindy is a two time international, best-selling author and she has received numerous honors for her work. She is a certified instructor for some of the nation’s leading firms dedicated to training, assessment, and professional development. She holds a professional certification in Career Planning & Development from the University of Michigan’s Graduate School of Business Administration and a doctoral degree from Seton Hall University’s College of Education and Human Services in Leadership, Administration, and Policy.
Cindy serves as the Academic Program Director of Financial Leaders Institute (FLI) and shares her extensive expertise in the areas of personal leadership, organizational and talent development, and workplace culture.
Cindy Rowan